Terms of Service
Last updated October 10, 2025
Disclaimer
Simplified summaries are provided for reader convince only and are not legally binding, please refer to the document contents for legal requirements
1. Agreement to terms
By booking and using Digital Skills Australia’s services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not book or use our services.
Simplified Summery
When you book with us, you're agreeing to these terms. If you don't agree, please don't book.
2. Services Provided
Digital Skills Australia provides in-person technology training, computer setup, technical support services, and 24/7 phone support as described on our website and in your booking confirmation. In-person services are delivered at the location specified in your booking. Phone support is available around the clock, subject to the limitations outlined in these terms.
Simplified Summery
We provide tech training and support at your location, plus 24/7 phone support, as described when you book.
3. Service Area and Travel Fees
Our standard service area covers locations within 100 kilometers of our nearest registered staff member’s location. We reserve the right to decline or cancel bookings for locations beyond this maximum radius. For services provided beyond 15 kilometers from our nearest registered staff member’s location a travel fee of $1.00 per kilometers (calculated from the 16th kilometres onward) will apply and will be added to your final invoice.
Simplified Summery
We travel up to 100km maximum. The first 15km is included free, then we charge $1 per km after that. For example, if you're 30km away, you'd pay $15 travel fee (30km – 15km = 15km × $1). We can decline bookings outside our 100km limit.
4. Booking and Cancellation
Bookings are confirmed upon receipt of payment or booking confirmation. Cancellations made with less than 24 hours notice may incur a cancellation fee of up to 50% of the service cost. Digital Skills Australia reserves the right to cancel or reschedule appointments due to circumstances beyond our control, including but not limited to technician illness, severe weather, or vehicle breakdown. In such cases, we will provide reasonable notice and offer to reschedule at no additional cost.
Simplified Summery
Once you book and pay, you're confirmed. If you cancel with less than 24 hours notice, we may charge up to half the service cost. We can also cancel if something unexpected happens (like illness or bad weather), and we'll reschedule you for free.
5. Payment Terms
Payment is due at the time of service unless alternative arrangements have been made in advance. We accept cash, credit card, and electronic bank transfer. Any additional services requested during the appointment that were not included in the original booking will be charged at our standard rates and invoiced accordingly.
Simplified Summery
Pay when we finish the service (or as agreed beforehand). If you ask for extra help beyond what you booked, we'll charge our normal rates for that too.
6. Service Guarantee and Limitations
We strive to provide high-quality service and training. However, Digital Skills Australia does not guarantee specific outcomes or that all technical issues can be resolved. We are not responsible for loss of data, equipment failure, or issues arising from manufacturer defects, pre-existing conditions, or circumstances beyond our control. We strongly recommend backing up important data before any service appointment.
Simplified Summery
We'll do our very best to help you, but we can't guarantee we can fix every problem. We're not responsible if your equipment fails, data is lost due to existing issues, or manufacturer defects. Always back up important files before we arrive.
7. Client Responsibilities
Clients are responsible for providing accurate information about their technical needs, ensuring necessary equipment and materials are available during the appointment, providing a safe working environment, and ensuring they have the legal right to access and modify any devices or accounts we work on during the service.
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You need to tell us what you need help with, have your equipment ready when we arrive, provide a safe place for us to work, and make sure you own or have permission to work on the devices and accounts we're helping with.
8. Intellectual Property
All materials provided by Digital Skills Australia, including training guides, documentation, and resources, remain our intellectual property. These materials are provided for your personal use only and may not be reproduced, distributed, or sold without our written permission.
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The guides and materials we give you are for your personal use only. Please don't copy or share them commercially.
9. Liability Limitation
To the maximum extent permitted by law, Digital Skills Australia’s total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages.
Simplified Summery
If something goes wrong, the most we'd owe you is what you paid for that specific service. We're not responsible for knock-on effects or indirect problems.
10. Changes to Terms
Digital Skills Australia reserves the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a new “Last Updated” date. Continued use of our services after changes constitutes acceptance of the modified terms.
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We might update these terms sometimes. We'll post the new version here with a new date. If you keep using our services, you're agreeing to any updates.
Contact Us
If you have any questions about the terms of service, please contact us via our contact page or the information below:
Digital Skills Australia ABN 40 361 054 998
Mail: POBOX 3045 Mornington, Victoria 3931, Australia
Phone: 1800 950 306