24/7 Phone Support
$60/month
Get reliable, round-the-clock technical assistance with our 24/7 phone support service. Expert help is always just one call away.
- 24/7 friendly technical assistance
- Experienced in troubleshoot and identifying scams
- Personalized one-on-one support
- Get help from the comfort of your home
What We’ll Help You With
From technical problems to scam protection, we’re your trusted technology partner
Technology Problems
- Computer running slowly or freezing
- Software installation and updates
- Email setup and troubleshooting
- Internet connection issues
- Password recovery and security
Scam Protection & Advice
- Suspicious emails, texts, or phone calls
- Pop-up warnings claiming computer infection
- Fake tech support calls
- Online shopping safety verification
- Banking and financial security guidance
Device Support
- New device configuration
- App installation and troubleshooting
- Backup and data recovery guidance
- Printer, scanner, and peripheral setup
- Software training and tutorials
Three Ways to Get Support
Secure Remote Assistance
🔒For computer issues, we can safely connect to your device and fix problems while you watch. You maintain full control – we can only see what you allow and you can disconnect anytime.
How it works:
- We disconnect automatically when finished
- We send you a secure link via text or email
- Click the link to allow us temporary access
- Watch as we guide you through the solution
📞
Instant Phone Support
Call us anytime, day or night. Our friendly Australian technicians answer quickly and can often solve your problem while you’re on the phone.
👋
Step-by-Step Guidance
For hands-on tasks, we’ll walk you through each step at your pace, repeating instructions as needed until you’re confident.
🛡️
Scam Verification
Not sure if that email or call is legitimate? We’ll verify it immediately and guide you on the safest course of action.
Why Choose This Over Alternatives?
We’ve all had situations where we can’t get something to work, or we aren’t sure if something is a scam or not. With our 24/7 phone support, you’ll always have the peace of mind of being able to speak to an expert at any time of the day.
Imagine this: you’re at home at 7:00 pm, and you’re ready to stream the footy live to your TV. The TV turns on, but it can’t connect to the internet. What do you do?
Here’s exactly what happened when Margaret faced this same problem:
7:15 PM – Just Before Kick-Off
Margaret’s smart TV suddenly shows “No Internet Connection” just 15 minutes before her team’s big match. Her iPad isn’t working either – the whole house has lost internet.
7:16 PM – The Call
Margaret calls 1800 950 306. Jack from Digital Skills Australia answers after one ring, already knows her name, and immediately starts helping. No hold music, no transfers, no overseas call centre.
7:20 PM – Simple Solution
After some quick diagnostics, Jack walks Margaret through unplugging her router for 30 seconds, then plugging it back in. He stays on the line while they wait for it to restart, chatting about tonight’s game.
7:24 PM – Back in Business
The router reconnects, Margaret’s TV streams perfectly, and she settles in to watch the pre-game show with six minutes to spare.
Total time from problem to solution: 9 minutes
The Digital Skills Australia Difference
Margaret didn’t miss her team’s victory because she had immediate access to expert help when she needed it most. No 45-minute hold times, no expensive service calls, no missing important moments.
Compare this to your alternatives:
- Internet provider support: Still waiting on hold when the game ended
- Computer repair shop: Closed after hours, couldn’t help until next week
- Family member: Busy with dinner plans, might not know the solution
- Going it alone: Hours of frustration, potentially making things worse
With Digital Skills Australia, problems get solved quickly by real Australian experts who are always ready to help, day or night.
Frequently Asked Questions
Is there a limit to how many times i can call?
Nope! its unlimited, we encourage you to call as often as you need, no question is too small.
What devices and systems do you support?
We support MacOS, Windows, iPhone, Android, Samsung, Google and most Smart Tv’s
How long does the average call take?
All technical issues are unique and different, however most calls are resolved in 10-30 minutes
Can i cancel anytime?
Yes, give us a call on 1800 950 306 and we can cancel your plan, Monthly plans can be canceled from the following month, and yearly plans from the following year.
Are you available on public holidays?
Yes! We are here to help 24/7 including public holidays.