Tech Help Hour
from $89
Get expert tech support for any device or digital problem. Patient, jargon-free help tailored to your needs.
- Troubleshoot your device or software issues
- Learn new apps or digital skills
- Patient, clear instructions at your pace
- One week of free phone support
What We’ll Do Together
We’ll sit down with a cup of tea and chat about what’s been frustrating you or what you’d like to learn. Every Tech Help Hour is completely tailored to your needs.
Whether you need help with:
- Technical problems – Device won’t connect to Wi-Fi, app isn’t working, or email issues.
- Learning new skills – Using social media, online banking, or video calling.
- Getting organised – Managing files, photos, or contacts across devices.
- Security concerns – Setting up passwords, avoiding scams, or protecting your privacy
How It Works
We start with your priority issue
Tell us what’s most important to you right now. We’ll tackle that first, then move on to any other questions you have.
We explain everything in plain English
No confusing jargon. We’ll show you exactly what to do, step by step, and make sure you understand why we’re doing it.
You’ll practice with our guidance
We won’t just do it for you – we’ll guide you through the process so you can do it yourself next time with confidence.
What Makes Our Tech Help Our Different?
Digital Skills Australia focuses on teaching, not just fixing. Our team is specifically trained to work with older Australians, speaking in plain English and moving at your comfortable pace.
You’ll never feel rushed or silly for asking questions. In fact, we encourage them! The more questions you ask, the more confident you’ll become.
What You’ll Take Away
Renewed Confidence: Our patient and simple step by step approach will empower you and give you the confidence to excel at your tech journey.
Emergency Contact Card: A wallet-sized card with our phone number for support and quick reminders of key functions.
One Week of Phone Support: If you get stuck after we leave, just call us. We’ll talk you through any problems over the phone at no extra charge.
Frequently Asked Questions
What if I have multiple tech problems?
That’s perfectly fine! We’ll prioritize based on what’s most important to you. Most issues can be addressed within the hour, but if you need more time, we can schedule additional sessions.
Can you help with devices other than iPads and iPhones?
Absolutely! We support all devices – Android phones and tablets, Windows computers, Macs, smart TVs, and more. Just let us know what you’re working with when you book.
Do I need to prepare anything before the session?
Not at all. Just have your device(s) ready and a list of questions or issues you’d like to address. We’ll handle the rest.
How long does the session take?
Sessions typically run for one hour, but we never rush. If you need a bit more time to feel confident, we’ll take it. We adapt to your pace.
What areas do you service, and is there a travel fee?
We currently only service Melbourne and the Mornington Peninsula. Travel costs vary by location but are clearly outlined when you book. We’ll always tell you the total cost upfront – no surprises.
What if I need help after the one-week support period?
We’re always here to help! While the first week is complimentary, we offer ongoing 24/7 phone support for continued peace of mind. Many of our customers become part of our extended Digital Skills Australia family.